MoonWin Cookie Policy

At MoonWin, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, which types we use, why we use them, and how you can manage your preferences. By continuing to use the MoonWin casino online platform at moonwin.com, you acknowledge and accept our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are stored on your device — computer, smartphone, or tablet — when you visit a website. They allow us to recognise your device on return visits and remember information about your preferences or activity. Here at MoonWin, we use cookies to make your experience on our platform smoother, more personalised, and more secure. Cookies do not contain any personally identifiable information on their own; however, they may be linked to data we hold about you under the terms of our Privacy Policy.

Similar technologies, such as web beacons, pixels, and local storage, may also be used alongside cookies for the same purposes. Any reference to "cookies" in this policy also covers these comparable tracking technologies.

Types of Cookies We Use

Our MoonWin platform uses several categories of cookies, each serving a specific purpose. Below we outline the main types you may encounter when using our services:

Strictly Necessary Cookies

These cookies are essential for our website to function correctly. Without them, you would not be able to log in to your MoonWin casino account, navigate between pages, or access secure areas of the site. We use these cookies to:

Maintain your session while you are logged in
Authenticate your identity and prevent unauthorised access
Enable core security features, including fraud prevention
Remember items in your account during a session

Because these cookies are strictly necessary for the delivery of our services, they cannot be disabled through our cookie management tools.

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with the MoonWin casino live environment and other areas of our website. The data we collect through these cookies is aggregated and anonymous — it helps us identify which pages are most visited, where users encounter errors, and how we can improve overall site performance. These cookies may be set by us or by trusted third-party analytics providers.

Tracking page load times and error reports
Measuring traffic sources and user journeys across our site
Identifying popular moonwin casino games and content sections
Monitoring the effectiveness of site updates and new features

Functional Cookies

Functional cookies allow our MoonWin platform to remember your choices and provide enhanced, more personalised features. For example, we may remember your preferred language, currency, or display settings so that the next time you complete a moonwin login you are greeted with a tailored experience. These cookies may be set by us or by third-party services whose features we have added to our pages.

Marketing and Targeting Cookies

We, along with our advertising partners, may use marketing cookies to deliver content and promotions that are relevant to your interests. These cookies track your browsing habits across our site and, in some cases, across other websites, to help us present you with relevant moonwin bonus offers, moonwin promo code campaigns, and other personalised promotions. The data collected may include:

Pages you visited and content you engaged with
Promotional offers you viewed or clicked on
Referral sources and affiliate tracking identifiers
Device and browser information used to reach our site

You may opt out of marketing cookies at any time through our cookie preference centre without affecting your ability to use our core services.

Third-Party Cookies

Certain features and tools available through MoonWin casino are provided by third parties. These third parties may set their own cookies on your device when you interact with their embedded content or services. We do not control these third-party cookies and recommend reviewing the privacy and cookie policies of the relevant providers directly. Third-party cookies on our site may come from:

Analytics providers (e.g. Google Analytics)
Payment processing partners facilitating your deposits and withdrawals
Game software providers powering our moonwin casino games catalogue
Live chat support tools that enable our 24/7 customer service
Affiliate tracking systems that manage our referral programme

How Long Do Cookies Last?

Cookies we place on your device may be either session cookies or persistent cookies. Session cookies are temporary and are deleted from your device as soon as you close your browser. Persistent cookies remain on your device for a set period — or until you manually delete them — and are reactivated each time you visit our site. The specific duration of persistent cookies varies depending on their purpose; we retain analytics and marketing cookies for no longer than is necessary to fulfil the purposes described in this policy.

Managing Your Cookie Preferences

We respect your right to control the cookies placed on your device. When you first visit the MoonWin casino online platform, you will be presented with a cookie consent banner that allows you to accept all cookies or customise your preferences by category. You can update your choices at any time through our cookie settings panel, accessible in the footer of our website.

In addition, most browsers allow you to manage cookies directly through their settings. You can typically:

View which cookies are stored on your device and delete them individually
Block all cookies or cookies from specific websites
Set your browser to notify you before a cookie is stored
Enable private or incognito browsing to limit cookie retention

Please note that disabling certain categories of cookies may affect your experience on our site. For example, blocking functional cookies may mean we cannot remember your moonwin login preferences, and disabling strictly necessary cookies may prevent you from accessing your account altogether. For instructions on managing cookies in your specific browser, please consult your browser's help documentation.

Cookies and Responsible Gaming

We use cookie and session data as part of our responsible gaming framework. At MoonWin, we are committed to player wellbeing, and the data gathered through cookies helps us identify unusual patterns of behaviour that may indicate a player requires support. This data is handled in strict accordance with our Privacy Policy and applicable data protection legislation. It is never shared with third parties for purposes unrelated to the delivery and safety of our services.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our technology, legal obligations, or the services we provide. When we make material changes, we will notify you via a notice on the MoonWin website or, where appropriate, by email. We encourage you to review this page periodically to stay informed about how we use cookies. Continued use of the MoonWin casino platform after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Cookie Policy or about how we handle your data more broadly, we are happy to help. Our MoonWin casino is operated by Novatrix SRL, registration number 3-102-893958, registered at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica, 30703. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros — licence no. ALSI-202508056-FI2.

You can reach our support team 24 hours a day, 7 days a week via live chat on our website or by emailing us at support@moonwin.com. We aim to respond to all enquiries promptly and transparently.

Content updated: July 24, 2026