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MoonWin Casino Privacy Policy

At MoonWin, we are committed to protecting your personal data and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at moonwin.com. By registering an account or using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully so you know exactly how your information is handled.

MoonWin Casino is operated by Novatrix SRL, registration number 3-102-893958, registered at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School (White House with Black Gate), Costa Rica, 30703. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (licence no. ALSI-202508056-FI2). As the data controller, we are responsible for your personal information and take that responsibility seriously.

1. Information We Collect

When you interact with our MoonWin platform — whether through registration, login, gameplay, or support — we may collect the following categories of personal data:

1.1 Registration and Account Data

  • Full name, date of birth, and nationality
  • Email address, phone number, and residential address
  • Username, password, and account preferences
  • Government-issued identification documents (for KYC verification)

1.2 Financial and Transaction Data

  • Payment method details (card numbers, e-wallet identifiers, crypto wallet addresses)
  • Deposit and withdrawal history, including amounts and timestamps
  • Currency preferences and transaction records

1.3 Technical and Usage Data

  • IP address, browser type, device type, and operating system
  • Session logs, pages visited, and features used on our site
  • Game activity, wagering history, bonus usage, and login records
  • Cookie and tracking data (see our Cookies section below)

1.4 Communications Data

  • Messages exchanged with our customer support team via live chat or email
  • Responses to surveys, promotions, or marketing communications

2. How We Use Your Information

We at MoonWin use your personal data for a range of legitimate purposes, all of which are necessary for the operation of our services. These include:

  • Account management: We use your registration data to create and maintain your account, verify your identity, and process your moonwin login requests securely.
  • Payment processing: We use financial data to process your deposits and withdrawals across all supported payment methods, including crypto options via CoinsPaid.
  • Legal compliance: We are required by our licence and applicable laws to conduct Know Your Customer (KYC) checks and anti-money laundering (AML) procedures.
  • Responsible gambling: We use gameplay data to monitor for signs of problem gambling and enforce responsible gaming limits.
  • Bonus and promotions administration: We use account data to apply welcome bonuses, reload offers, and loyalty rewards through our Cosmic Cash Club and VIP Programme.
  • Customer support: We reference your account and communication history to resolve disputes or queries raised via support@moonwin.com or our 24/7 live chat.
  • Service improvement: We analyse usage trends to enhance the MoonWin casino online experience and our games catalogue.
  • Marketing communications: Where you have consented, we may send you information about moonwin bonus offers, promo codes, and new features.

3. Legal Basis for Processing

Our MoonWin data processing activities are carried out on the following legal grounds:

  • Contractual necessity: Processing is required to fulfil our obligations under your account agreement with us.
  • Legal obligation: We are required to process certain data to comply with AML, KYC, and licensing regulations.
  • Legitimate interests: We process data to prevent fraud, maintain security, and improve our services.
  • Consent: Where we send marketing communications, we do so only with your explicit consent, which you may withdraw at any time.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our moonwin.com website to ensure it functions correctly and to improve your experience. Cookies help us remember your preferences, maintain your session during moonwin casino login, and analyse how you use our platform.

We use the following types of cookies:

  • Essential cookies: Required for the website to operate — including session management and security features.
  • Analytical cookies: Help us understand how visitors use our site so we can improve performance and navigation.
  • Marketing cookies: Used to deliver relevant promotional content about moonwin bonus codes and offers, where you have consented.
  • Functional cookies: Store your language, currency, and display preferences for a personalised experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

5. Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share it with trusted partners and service providers in the following circumstances:

  • Payment processors: We share relevant financial data with payment providers to process your transactions.
  • Game providers: Our 50+ software providers may receive anonymised or pseudonymised data for game delivery purposes.
  • Identity verification services: We use third-party KYC providers to authenticate your identity documents.
  • Regulatory authorities: We are obliged to disclose certain data to licensing bodies or law enforcement agencies when legally required.
  • Affiliate partners: We may share limited data with affiliate partners who refer users to MoonWin (contact: affiliates@moonwin.com).

6. Data Retention

We retain your personal data for as long as your account is active or as required by our legal and regulatory obligations. If your account is closed, we may retain certain records for a defined period following closure to comply with AML regulations and resolve any outstanding matters. If KYC documentation is not completed within 40 days of a request, your account may be locked and any associated winnings may be forfeited in accordance with our Terms and Conditions.

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, or disclosure. Our MoonWin casino live environment uses industry-standard SSL encryption for all data transmissions. Access to your data is restricted to authorised personnel only, and we regularly review our security practices to keep your information safe.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

  • Right of access: You may request a copy of the personal data we hold about you.
  • Right to rectification: You may ask us to correct inaccurate or incomplete data.
  • Right to erasure: In certain circumstances, you may request that we delete your personal data.
  • Right to restriction: You may ask us to restrict our processing of your data in specific situations.
  • Right to data portability: You may request that we provide your data in a structured, machine-readable format.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact our support team at support@moonwin.com. We will respond to verified requests within a reasonable timeframe.

9. Third-Country Data Transfers

We are an international operator serving players across multiple regions. As a result, your personal data may be transferred to, and processed in, countries outside your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy law.

10. Children and Minors

Our moonwin casino online services are strictly intended for players aged 18 and over. We do not knowingly collect or process personal data from individuals under the legal gambling age. If we become aware that data has been collected from a minor, we will delete it promptly. Age verification is a mandatory component of our KYC process.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to revisit this page periodically to stay informed. Your continued use of our moon win platform following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, you are welcome to reach us at any time:

  • Email: support@moonwin.com
  • Operator: Novatrix SRL, Costa Rica, 30703
  • Live Chat: Available 24/7 via moonwin.com

We take all privacy enquiries seriously and are committed to addressing your concerns promptly and transparently. Thank you for trusting MoonWin with your personal information — we will always handle it with the care and respect it deserves.

Content updated: July 24, 2026