MoonWin Terms and Conditions

Welcome to MoonWin. By accessing and using our website at https://www.moonwin.com/, registering an account, or participating in any games or promotions, you agree to be bound by these Terms and Conditions in their entirety. Please read this document carefully before using our services. At MoonWin, we are committed to providing a transparent, fair, and secure gaming environment for all our players. If you do not agree with any part of these terms, you must not use our platform.

1. About Us

We operate the MoonWin casino platform under the legal entity Novatrix SRL, registration number 3-102-893958, with a registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School (White House with Black Gate), Costa Rica, 30703. Here at MoonWin Casino, we hold a valid gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence number ALSI-202508056-FI2. We were established in 2023 and have since grown into a reputable international online casino serving players across numerous markets worldwide.

2. Eligibility and Account Registration

To use our MoonWin services, you must satisfy the following eligibility requirements before creating an account or placing any real-money bets:

You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
You must not reside in or attempt to access our services from any of the Restricted Countries listed in our policies.
You must provide accurate, complete, and up-to-date personal information during registration.
You must not hold more than one active account with us at any time.
You must not use our platform for any unlawful purpose or fraudulent activity.
Your phone number must be verified before we process any withdrawal requests.

At Moon Win, we reserve the right to refuse registration or close any account at our sole discretion if we determine that eligibility requirements have not been met. We do not accept players from the following markets, among others: USA, United Kingdom, France, Spain, Germany, Australia, and numerous other jurisdictions as listed in our full Restricted Countries policy. Please consult our complete list prior to registration.

3. Know Your Customer (KYC) and Verification

Our MoonWin platform applies strict identity verification procedures in accordance with applicable anti-money laundering and responsible gaming obligations. We may request KYC documentation at any time during your account lifecycle, including but not limited to:

Government-issued photo identification (passport, national ID, or driver's licence)
Proof of address (utility bill or bank statement, dated within the last three months)
Proof of payment method ownership
Source of funds documentation where applicable

We at MoonWin require that KYC documentation be submitted and approved before processing withdrawals. If we are unable to reach you for a period of two weeks following a KYC request, we reserve the right to lock your account. Furthermore, if KYC verification is not completed within 40 days, we may confiscate any pending winnings. We implement these procedures to protect all our players and to maintain the integrity of our Moon Win platform.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

We support a wide range of deposit methods on our MoonWin casino platform. Available payment options include Visa, Mastercard, Interac, AstroPay Card, Bank Transfer, CashtoCode, Flexepin, iDebit, MiFinity, MuchBetter, ecoPayz, Neosurf, Neteller, Paysafecard, Skrill, and cryptocurrency options via CoinsPaid including Bitcoin, Ethereum, USDT, Dogecoin, Litecoin, and TRON.

Our minimum deposit amounts are as follows:

EUR 20 / CAD 20 / INR 2,000
BTC 0.0001 / ETH 0.01 / LTC 0.01 / DOGE 1 / USDT 5 / TRX 50
The welcome bonus requires a minimum deposit of 30 (USD/AUD/CAD)

We do not accept third-party payments. All deposits must be made from payment methods owned by you personally.

4.2 Withdrawals and Processing Times

At MoonWin Casino, we process all withdrawal requests within 48 hours on our side. Actual fund transfer times depend on the chosen method and may take up to 5 business days. Bank transfers are typically completed within approximately 3 banking days. Our minimum withdrawal thresholds are:

EUR 50 / USD 50 / CAD 75 / AUD 75 / NZD 75 / NOK 500
USDT 50 / USDC 50 / BTC 0.000422 / ETH 0.0114 / LTC 0.409 / BNB 0.0478 / DOGE 194

4.3 Withdrawal Limits

We apply the following standard withdrawal limits at our Moon Win casino. These limits may be increased for VIP members, with custom limits available at our highest VIP tier:

Daily: CAD 7,500 / AUD 7,500 / EUR 5,000 / USD 5,000
Weekly: CAD 15,000 / AUD 15,000 / EUR 10,000
Monthly: CAD 30,000 / AUD 30,000 / EUR 20,000
Progressive jackpot wins are paid in full, without limit
Maximum winnings from deposit bonuses and similar promotions: 15,000 per applicable currency

5. Bonuses and Promotions

Here at MoonWin, we offer a generous welcome package alongside a range of ongoing promotions. All bonuses are subject to specific terms, and by claiming any offer you agree to the conditions outlined below and in the individual promotion terms.

5.1 Welcome Bonus

Our MoonWin welcome bonus consists of three deposit-matched offers:

1st Deposit: 100% up to 375 + 100 Free Spins on Wild Cash x9990 by BGaming. High Roller option: deposit 375+ for 125% up to 7,500 + 100 Free Spins on Gemhalla.
2nd Deposit (code MOON75): 75% up to 1,500 + 50 Free Spins on Elvis Frog TRUEWAYS by BGaming.
3rd Deposit (code MOON50): 50% up to 750 + 30 Free Spins on Big Bass Splash by Pragmatic Play.

All welcome bonus offers carry a 40x wagering requirement (applied to deposit bonus amount plus free spin winnings). Bonuses are valid for 5 days from the date of issue. The maximum bet while a bonus is active is 7.50. The maximum cash-out from a bonus is 10x the bonus amount. Free spins are issued in batches of 20 per day and must be activated within 24 hours of each batch being credited.

5.2 Ongoing Promotions

We at MoonWin regularly offer promotions including Monday Reload Spins, Wednesday Reload offers, a Crypto Bonus (code CRYPTO), Game of the Month free spins, Galaxy Treasure cashback, Lunar Pack, Cosmic Spins, and more. Our VIP members benefit from additional exclusive offers including VIP Galactic Boost, VIP Lunar Tuesday rewards, and VIP Solstice bonuses. Unless stated otherwise, all promotional offers carry a maximum bet of 7.50 and a maximum cash-out of 75 or 150 depending on the promotion type.

6. Loyalty Programme and VIP Club

Our MoonWin loyalty programme operates on two levels. The Cosmic Cash Club awards 1 point for every 15 USD wagered on slots and live casino games across 25 levels, from Skywatcher through to MoonWin Mastermind, with free spin rewards at each level. Our VIP Club features five ranks — Moonlight, Crescent Moon, Full Moon, Supermoon, and Lunar Eclipse — offering daily cashback between 5% and 13%, dedicated account managers, priority withdrawals, birthday gifts, weekly bonuses, and invitations to exclusive offline events. Players may fast-track to Crescent Moon status by making a single deposit of 1,500. VIP cashback carries a 1x wagering requirement, with a maximum withdrawal of 15,000.

7. Game Availability and Providers

At Moon Win, we offer a library of approximately 4,000 to 6,000 games sourced from over 50 software providers, including Pragmatic Play, BGaming, Amatic, AvatarUX, Belatra, Boongo, Authentic Gaming, and many others. Our game categories include slots, live casino, table games, jackpots, crash games, bonus buy titles, and MoonWin Originals. We do not operate a sportsbook. Game availability may vary depending on your jurisdiction and the provider's own restriction policies. We reserve the right to modify, suspend, or remove any game from our MoonWin platform at any time without prior notice.

8. Responsible Gaming

We are firmly committed to promoting responsible gambling across our MoonWin Casino platform. We offer a range of tools to help you manage your gaming activity, including deposit limits, session time reminders, self-exclusion options, and reality checks. If you feel that your gambling is becoming problematic, we strongly encourage you to contact our support team or reach out to an independent responsible gaming organisation. Players must be 18 or older to use our services. We do not permit minors to register or play at Moon Win under any circumstances.

9. Customer Support

Our MoonWin support team is available 24 hours a day, 7 days a week. You may contact us through the following channels:

Live Chat: Available directly on our website at any time
Email: support@moonwin.com
Affiliate enquiries: affiliates@moonwin.com
VIP Phone Support: Available to qualifying VIP members at higher tier levels

10. Limitation of Liability

We provide our MoonWin services on an "as is" basis. While we make every reasonable effort to ensure uninterrupted access and accurate game results, we cannot guarantee that our platform will be free from errors, interruptions, or technical faults at all times. We shall not be liable for any loss of profits, revenue, data, or goodwill arising from your use of or inability to use our services, to the fullest extent permitted by applicable law.

11. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. When we make material changes, we will notify you via email or a prominent notice on our Moon Win website. Your continued use of our platform following any such update constitutes your acceptance of the revised terms. We encourage you to review this document periodically to stay informed of any changes.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws applicable under the licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. Any disputes arising from your use of our MoonWin casino services shall be subject to the jurisdiction outlined within our applicable regulatory framework. If you have any concerns, we encourage you to contact us directly before pursuing any formal dispute resolution process.

By continuing to use our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full. Thank you for choosing MoonWin as your online gaming destination.

Content updated: July 24, 2026